SYTCH aims to provide a convenient and reliable delivery experience.

3.1 Order Processing

After an order is successfully placed and payment is confirmed, the order is processed for dispatch.

Estimated processing time: [INSERT PROCESSING TIME]

Processing may take longer during:

  • Sales
  • New collection launches
  • Festivals
  • Public holidays
  • High-order-volume periods

3.2 Delivery Areas

SYTCH may deliver to serviceable locations across India.

Delivery availability depends on the customer's PIN code and courier coverage.

3.3 Delivery Time

Estimated delivery time:

[INSERT ESTIMATED DELIVERY TIME]

The displayed delivery estimate is an estimate and not necessarily a guaranteed delivery date.

Delays may occur because of:

  • Courier delays
  • Weather
  • Natural events
  • Transportation disruptions
  • Incorrect addresses
  • Customer unavailability
  • Remote locations
  • Public holidays
  • Regulatory restrictions

3.4 Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment confirmation.

Shipping fee: [INSERT SHIPPING RULE]

If free shipping is offered, the applicable minimum order value and exclusions should be displayed clearly on the website.

3.5 Address Accuracy

Customers are responsible for providing:

  • Correct name
  • Complete address
  • Correct PIN code
  • Valid phone number

SYTCH is not responsible for delays caused by an incorrect or incomplete address supplied by the customer.

3.6 Failed Delivery

If a courier is unable to deliver an order, the courier may attempt redelivery according to its procedures.

Customers should respond to delivery calls or messages where required.

3.7 Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp or another available communication channel.

3.8 Damaged Package

Customers should inspect the package when received.

If the package appears visibly damaged or tampered with, the customer should document the condition with photographs/video where possible and contact SYTCH promptly.

3.9 Wrong or Missing Product

If you receive:

  • Wrong product
  • Wrong size
  • Missing item
  • Damaged item

contact SYTCH at:

stytchindia@gmail.com

Please provide:

  • Order number
  • Product details
  • Photographs
  • Unboxing video, if available
  • Description of the issue

3.10 International Shipping

If SYTCH does not currently offer international shipping, the website should state:

At present, SYTCH delivers only to serviceable locations within India. International shipping is currently unavailable.

Do not advertise international shipping unless the business actually offers it.