SYTCH, we respect your privacy and are committed to protecting the personal information you provide when you browse our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how we protect it, and the choices available to you.

1.1 Information We Collect

We may collect information including:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • City, state and PIN code
  • Account information
  • Order history
  • Product preferences
  • Payment/transaction reference information
  • Return and refund information
  • Customer-support communications
  • Reviews and feedback
  • Information you voluntarily submit through forms

We may also automatically receive technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring pages
  • Date and time of visits
  • Website interaction information
  • Technical and diagnostic information

1.2 How We Use Your Information

SYTCH may use information to:

  • Create and manage customer accounts
  • Process orders
  • Confirm purchases
  • Process payments through relevant payment providers
  • Arrange shipping and delivery
  • Provide order tracking
  • Process returns and refunds
  • Respond to customer enquiries
  • Provide customer support
  • Improve products and services
  • Improve website performance
  • Detect fraud and suspicious activity
  • Maintain business records
  • Communicate important order information
  • Send promotional communications where permitted
  • Comply with applicable legal requirements

1.3 Payment Information

Payments may be processed through third-party payment providers.

Depending on the selected payment method, the payment provider may process payment credentials, transaction identifiers and other information required to complete the payment.

SYTCH should not request customers to send complete card numbers, CVV numbers, PINs or passwords through email, WhatsApp or ordinary customer-support messages.

1.4 Cookies

SYTCH may use cookies and similar technologies for:

  • Shopping-cart functionality
  • Login sessions
  • Website preferences
  • Analytics
  • Performance monitoring
  • Security
  • Improving user experience
  • Marketing where applicable

Users may control cookies through their browser settings, although disabling certain cookies may affect website functionality.

1.5 Third-Party Service Providers

Information may be shared with relevant service providers, including:

  • Payment gateways
  • Courier/logistics companies
  • Website hosting providers
  • IT service providers
  • Analytics providers
  • Customer-support services
  • Email/SMS providers
  • Fraud-prevention services

Information should be limited to what is reasonably necessary for the relevant service.

1.6 Shipping Information

When an order is placed, necessary customer information may be provided to the relevant delivery partner so that the order can be delivered.

This may include:

  • Customer name
  • Phone number
  • Delivery address
  • PIN code
  • Order/reference number

1.7 Marketing

Where applicable, SYTCH may send information about:

  • New collections
  • New products
  • Offers
  • Discounts
  • Sales
  • Promotional campaigns

You may unsubscribe from promotional communications.

1.8 Data Security

SYTCH takes reasonable technical and organisational measures to protect information against unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

1.9 Data Retention

Information may be retained for as long as reasonably necessary for:

  • Order fulfilment
  • Customer support
  • Accounting
  • Legal compliance
  • Fraud prevention
  • Dispute resolution
  • Business records

When information is no longer reasonably required and there is no legal reason to retain it, it may be deleted, anonymised or otherwise appropriately disposed of.

1.10 Privacy Requests

For privacy-related requests, contact:

Email: stytchindia@gmail.com
Phone: +91 91371 86195

You may request correction or updating of inaccurate information and, where applicable, deletion or withdrawal of consent.

The DPDP framework provides rights concerning access, correction/erasure, consent withdrawal and grievance redressal, subject to applicable conditions.

1.11 Changes to Privacy Policy

SYTCH may update this policy when its services, technology, legal obligations or data-processing practices change.

The updated version will be published on this page with a revised date.