SYTCH wants customers to have a satisfactory shopping experience. This policy explains when a product may be returned and how eligible refunds are handled.
4.1 Return Window
Eligible products may be requested for return within:
[INSERT NUMBER] days from delivery
The exact return window should be confirmed by SYTCH before publishing.
4.2 Return Eligibility
A product may be eligible for return when:
- The wrong product was delivered
- The product is defective
- The product was damaged during delivery
- The product does not match the ordered product
- The product otherwise qualifies under SYTCH's published return conditions
4.3 Product Condition
Returned products should generally be:
- Unused
- Unwashed
- Unworn
- In original condition
- With original tags attached
- With original packaging where applicable
- Accompanied by the relevant order information
Products showing signs of use, washing, damage or alteration may not qualify where the condition prevents resale or otherwise falls outside the stated return terms.
4.4 Non-Returnable Products
Depending on SYTCH's actual product range, certain products may be excluded from returns, including products that are:
- Customized
- Personalized
- Made-to-order
- Hygiene-sensitive
- Clearly marked as non-returnable
- Damaged after delivery through customer use
Any such exclusion should be clearly displayed before purchase.
4.5 Return Request
To request a return, contact:
Email: stytchindia@gmail.com
Include:
- Order number
- Customer name
- Registered phone/email
- Product name
- Reason for return
- Supporting photographs where applicable
4.6 Return Verification
SYTCH may review the submitted information before approving a return.
For damaged or defective products, photographs, videos or other evidence may be requested.
4.7 Return Shipping
Return shipping responsibility should be determined according to the reason for the return and SYTCH's published policy.
For example:
- Wrong product delivered →
[SYTCH TO CONFIRM] - Damaged product →
[SYTCH TO CONFIRM] - Defective product →
[SYTCH TO CONFIRM] - Change-of-mind return →
[SYTCH TO CONFIRM]
4.8 Refund
Once an eligible return is received and verified, SYTCH will process the applicable refund.
Refunds may be issued through the original payment method or another lawful method agreed/available for the transaction.
The actual crediting time may depend on the payment provider or bank.
4.9 Shipping Charges and Refunds
Whether original shipping charges are refundable depends on the reason for the return and SYTCH's applicable policy.
This should be clearly communicated before purchase.
4.10 Partial Refunds
Where only part of an order is eligible for return, SYTCH may process a refund for the eligible product(s), subject to the applicable policy.
4.11 Failed Return Delivery
Customers should ensure that returned packages are properly packed and addressed.
SYTCH may not be responsible for returns lost because the customer used an incorrect address or an unsupported return method.
4.12 Refund Not Received
If SYTCH confirms that a refund has been processed but the amount has not appeared in your account, contact:
with:
- Order number
- Refund reference, if provided
- Payment method
- Transaction information
