SYTCH understands that customers may occasionally need to cancel an order.

5.1 Cancellation Request

Customers may request cancellation by contacting:

Email: stytchindia@gmail.com

Phone: +91 91371 86195

Cancellation requests should include:

  • Order number
  • Customer name
  • Registered phone/email
  • Reason for cancellation

5.2 Cancellation Before Dispatch

If the cancellation request is received before the order has been dispatched, SYTCH may be able to cancel the order.

For prepaid orders, the eligible refund will be processed according to the applicable refund procedure.

5.3 Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

Where cancellation is unavailable after dispatch, customers may need to use the applicable return/refund procedure after delivery.

5.4 Customized Orders

Customized, personalized or made-to-order products may have different cancellation rules.

Where cancellation is restricted for such products, this information should be displayed clearly before the customer places the order.

5.5 Cancellation by SYTCH

SYTCH may cancel an order in circumstances including:

  • Product becoming unavailable
  • Incorrect pricing or technical error
  • Payment failure
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery service unavailability
  • Operational or legal reasons

If SYTCH cancels a prepaid order, the applicable refund will be processed according to the relevant refund procedure.

5.6 Cancellation Charges

SYTCH should not publish a cancellation fee unless the business actually applies one and the applicable terms have been clearly disclosed.

Under the current Consumer Protection (E-Commerce) Rules, an e-commerce entity cannot impose a cancellation charge on a consumer who cancels after confirming a purchase unless the same charge is also borne by the entity when it unilaterally cancels the purchase order.

5.7 Refund After Cancellation

Once cancellation is accepted, the refund will be initiated according to the payment method and applicable process.

The time for the amount to appear in the customer's account can depend on the payment gateway or banking institution.